Refund policy

Return/Replacement Policy

  1. Return is a scheme provided directly under this policy in which the option of exchange, replacement or refund is offered.
  2. Return/replacement/exchange is provided within 7 days after delivery of the product.
  3. Return/replacement/exchange is offered if the product received is damaged/defective.
  4. All products listed under a particular category may not have the same returns policy.
  5. The returns/replacement policy provided on the product page shall prevail over the general returns policy for all products.
  6. Refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.
  7. Pick-up or replacement cannot be delivered to a different address.
  8. A valid photo or video that clearly shows the issue with the product (such as defects or damage) will be required for all returns, replacements, or exchanges.
  9. This helps us verify the issue and ensure that we provide you with a swift resolution.
  10. If your order is delayed while it is still In Transit with the courier partner, a refund/cancel cannot be processed during this period. Refunds will only be initiated once the courier partner officially marks the shipment as RTO (Return to Origin) or confirms that the package cannot be delivered and has been returned to the seller.
  11. To initiate a return, replacement, or exchange request, customers must submit their request by emailing help@truewello.com from their registered email address. Requests made through WhatsApp chats, phone calls, SMS, or any other communication channel will not be considered as an official return request. Only requests received via help@truewello.com will be accepted and processed.

  12. Once you place an order on Truewello.com, your Order ID and order confirmation will be sent automatically to your registered WhatsApp number from +91 76965 86994 and to your registered email address.

    Please note that this WhatsApp number is an automated notification service only. Messages sent to this number are not monitored, and no replies will be provided. If you send a message, please allow 24–48 business hours for a response, if applicable.

    For any order-related queries, assistance, or customer support, please contact our official support team on +91 83605 96002 or email us at help@truewello.com. This is our only official customer support contact for prompt assistance.

Condition for return/replacement:

Your product will be checked for the following conditions:

  1. Correct Product: Name/ image/ brand/ serial number/ article number/ bar code should match, and the MRP tag should be undetached and visible. ( Should be intact as received).
  2. Complete Product: All in-the-box accessories, freebies, and combos (if any) should be present.
  3. Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
  4. Undamaged Product: The product should be undamaged without scratches, dents, tears, or holes.
  5. Undamaged Packaging: The product's original packaging/ box should be undamaged.

Refund Policy

  1. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Coodzy Digital Marketing LLP in the condition as mentioned in return/replacement policy.
  2. In case a customer wants a refund in the bank account (only applicable in COD case), details of the bank account should be submitted.
  3. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given to the original source of payment.
  4. In case of prepaid orders, refund will be processed to the original payment source within 7-9 business days from the day condition in point 1 is fulfilled.
  5. In case of COD order, refund will be processed to the bank account within 15 days from the day condition in point 1 & 2 is fulfilled.
  6. The advance COD payment shall be refunded only if the product received is damaged/defective.

Cancellation Policy

  1. The customer can cancel an order within 30 minutes of the order is placed.
  2. You cannot cancel the order once it's out for delivery. However, the customer may choose to reject it at the doorstep.
  3. In case of any cancellation from Coodzy Digital Marketing LLP due to unforeseen circumstances, a full refund is initiated for prepaid orders.
  4. Coodzy Digital Marketing LLP reserves the right to accept the cancellation of any order at any time.

    Truewello is a health & wellness brand operated by Coodzy Digital Marketing LLP, a registered company based in Zirakpur ( Punjab ), India. Our mission is to offer thoughtfully designed comfort products for your everyday life.

    Address - SEOND FLOOR, SHANTI ENCLAVE, DHAKOLI, Dhakaoli, MOHALI, Derabassi, Mohali- 160104, Punjab, India
    GSTIN - 03AATFC4913F1ZL
    CIN - ACE-8380
    Customer Care Helpline - 8360596402 ( MON - FRI ) 9 AM - 6 PM 
    Email - help@truewello.com , Info@coodzydigital.com